Course Purpose
The purpose of this course is to enable learners to understand digital service frameworks and operations, implement digital transformation strategies and manage digital services life cycle.
Course Learning Outcomes
By the end of this course, you should be able to:
CLO1: Develop a comprehensive understanding of various digital service frameworks and models.
CLO2: Analyze and evaluate the efficiency and effectiveness of digital service operations, identifying areas for improvement and optimization.
CLO3: Design and implement strategic initiatives for digital transformation.
CLO4: Manage the entire lifecycle of digital services, from conception and design through to deployment, maintenance, and continuous improvement.
Course Content
This course explores the fundamental aspects of digital services, service design, operational efficiency, and digital transformation. Its contents are as follows:
- Introduction to Digital Service Models:
Overview of digital services, Types of digital service operational models (e.g., SaaS, PaaS, IaaS), Key components and architecture of digital services
- Service Design and Delivery:
Principles of service design thinking, Service blueprinting and customer journey mapping, Methods for efficient service delivery and deployment, Case studies of successful digital service implementations
- Operational Efficiency and Optimization:
Techniques for process improvement and automation, Metrics and KPIs for evaluating service performance, Lean and Agile methodologies in service operations, Tools and technologies for monitoring and optimizing digital services
- Digital Transformation and Innovation:
Strategies for digital transformation in organizations, Role of emerging technologies (e.g., AI, IoT, blockchain) in service innovation, Change management and organizational alignment, Best practices for fostering a culture of continuous improvement and innovation in digital services