Digital Infrastructure and Services is designed to equip students with a comprehensive understanding of various components that support modern digital services.
The course covers essential topics such as IT outsourcing platforms and infrastructure, Customer Relationship Management (CRM) systems, quality assurance tools, and office productivity and communication tools. Each module examines into a specific area, with activities like case studies, simulations, project-based learning, and peer assessments integrated to foster deep learning and practical skills.
The course is tailored for IT professionals and business managers, focusing on the application of these tools to improve business efficiency, customer service, and quality management in real-world scenarios