Course Purpose
This course equips learners with skills to manage and improve both processes and projects.
It builds understanding of their differences and how they complement each other in organizations.
Learners will apply tools for planning, scheduling, budgeting, and risk management.
They will design efficient workflows and monitor project performance effectively.
Emphasis is placed on resource optimization and quality assurance.
The course fosters continuous improvement and innovation for operational excellence.
It builds understanding of their differences and how they complement each other in organizations.
Learners will apply tools for planning, scheduling, budgeting, and risk management.
They will design efficient workflows and monitor project performance effectively.
Emphasis is placed on resource optimization and quality assurance.
The course fosters continuous improvement and innovation for operational excellence.
Course Learning Outcomes
By the end of this course, you should be able to:
CLO1:Differentiate between process management and project management and explain their interrelationship.
CLO2: Apply key tools and techniques for planning, executing, and monitoring projects effectively.
CLO3: Map, analyze, and improve business processes for greater efficiency and performance.
CLO4: Integrate principles of quality, risk, and continuous improvement to enhance organizational results.
Course Content
This course explores the fundamental principles of process and project management, focusing on workflow design, planning, execution, and continuous improvement. Its contents are as follows:
- Introduction to Process and Project Management:Key concepts, definitions, and differences, Role of processes and projects in organizational success;
- Process Mapping and Workflow Design: Process documentation using flowcharts and swimlane diagrams, Identifying and addressing workflow inefficiencies;
- Project Planning and Schedulin:Defining scope, deliverables, and milestones, Developing Work Breakdown Structures (WBS) and Gantt charts;
- Resource Allocation and Cost Management:Resource planning and leveling,Budget estimation and cost control;
- Risk Management and Quality AssuranceRisk identification, assessment, and mitigation, Quality planning, assurance, and control tools ;
- Project Execution and MonitoringImplementing project plans and tracking performance, Managing changes;
- Process Improvement and Continuous InnovationApplying PDCA, Lean, and Six Sigma methods, Embedding continuous improvement and innovation in operations.